Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Our primary business location is Westminster, Colorado. We offer free delivery to locations in the metro Denver/Boulder area. All other deliveries are handled through UPS. Standard rates and delivery times apply. Purchaser is responsible for all shipping charges unless promoted on the site or noted on your invoice, including the additional cost of shipping should you choose to upgrade the shipping service.
Which payment methods are accepted in the Online Shop?
We accept Visa, MasterCard, Discover, American Express and PayPal. Contact us for other payment options.
How long will delivery take?
It is our goal is to ship orders within one week of receiving notification of cleared payment and final approval of the custom proof we provide to you. Delays may be experienced during high-volume intervals.
How secure is shopping in the Online Shop? Is my data protected?
Your purchasing transactions are kept secure. We are required by bank regulations to keep your personal information secure at all times, and follow standard privacy practices. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. LaserFocus does not share any of your information with outside sources.
What exactly happens after ordering?
When your order is placed, our goal is to contact you within 48 business hours to confirm your order and clarify exactly what you are ordering and the custom engraving you have requested. We then send you a proof(s) to confirm and receive approval to proceed with the engraving. After approval and payment from you, we will complete the job, pack and ship your order. You will receive an email confirming the completion of the order and a tracking number with anticipated delivery date.
Do I receive an invoice for my order?
Typically we do not provide an invoice, but can easily provide one when requested.
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